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Shipping
*Free Standard Shipping
Upgrades
White Glove Delivery Service is available for televisions larger than 42’’+
Expedited UPS or Fedex options are available by when going through the checkout process
Shipping & Delivery
We ship within 1-3 business days of when you place your order. A small percentage of items require a longer ship-out time as noted in our Shipping & Delivery Exceptions chart below.
We ship via all major mail carriers, including UPS, FedEx, and the United States Postal Service.
On rare occasions we may face an unforeseen delay in shipping your order. We will notify you by email if we determine your order will not ship by the timeframe stated on each item's product page. For more information, please click here.
Standard Shipping: Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
Expedited Shipping: We offer 1-3 Business Day, 1-4 Business Day, and 1-5 Business Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
PO Box Shipping: We can ship most items to a PO Box. If we determine that an item cannot be shipped to a PO Box, we will ask you to provide a physical shipping address.
APO/FPO Shipping: We can ship most items to APO/FPO destinations. We usually deliver such items to the US military post office within 5-10 business days of the day you order.
International Shipping: Do not offer shipping outside the US.
Shipping & Delivery Exceptions:
The items below possibly will require longer ship-out and/or delivery times.
| Item |
Shipping Time |
| 42’’ + Televisions |
Up to 10 business days to ship. |
| Furniture Items |
Up to 10 business days to ship. |
| Item |
Delivery Time |
| Televisions 42 and smaller. |
Usually arrive in 5-10 business days, but may take up to 3 weeks. |
| Receivers & Video Components |
1-5 Business Days for Delivery. |
| Cables |
1-5 Business Days for delivery. |
| Extended Warranty Programs Paperwork. |
Up to 2 Weeks for Delivery. |
| Accessories including Mounts |
1-10 Business Days Depending on Stock. |
| APO/FPO |
5-10 business days for item to reach military post office. |
| Alaska & Hawaii |
Please Call for an exception. |
| International Shipping |
No Options |
If you have not received your order within the delivery timeframe specified above, please follow the process for I Never Received My Order.
Returns
Standard Return Policy
You can initiate a return for unopened items within 30 days of delivery for a full store credit. We will inspect all returned items upon receipt. If the return is a result of a defective product, we will refund the full cost of the merchandise and shipping charges or exchange for No items will be accepted for returns after 30 days.
Please see our Product Specific Return Policies.
Specific Return Policies
Large Screen TVs (42” screens and larger):
Large screen TVs are non returnable even after delivery.A manufacturer warranty comes with all TVs, which can be used if a TV develops a problem after delivery. This warranty will provide contact information for the manufacturer. An extended warranty can also be purchased.
How to Return an Item
- Login to your account
- Click on link RMA Request Form
- Fill in all fields.
- Click Submit.
- Wait for a reply within 24-48 hours.
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